Oral Answer by Minister of State for Law Murali Pillai to PQ on How the Legal Aid Bureau Has Made Provisions to Offer Non-Digital Access to Its Services

8 January 2025 Posted in Parliamentary speeches and responses

Question for Oral Answer

Ms Denise Phua Lay Peng (Member of Parliament for Jalan Besar GRC)

Question:
To ask the Minister for Law how has the Legal Aid Bureau made provisions to offer non-digital access to its services to applicants who may be illiterate, of low-income or not digitally able.

Oral Answer:

1.             The Legal Aid Bureau (LAB) provides in-person services at the Ministry of Law Services Centre (MSC). The staff there can assist those who are illiterate or not digitally savvy, or speak languages other than English. Applicants can take the means test at MSC, and receive legal advice or legal aid if successful. Those receiving legal aid, which entails assistance with court proceedings, can be guided by MSC or LAB staff either in person or by phone. 

2.             Legal advice is also available in person at MSC or through videoconferencing at any of the 9 ServiceSG centres. Clients of Family Service Centres (FSCs) or Social Service Offices (SSOs) can also receive legal advice via videoconferencing at 29 FSCs and 24 SSOs.

Last updated on 08 January 2025